【Important Notice】
Beware of Suspicious Emails and Messages Impersonating Online Travel Agencies

Information for customers

Thank you for your continued patronage.
We have confirmed that suspicious messages have been sent to some guests
who booked their stays through online booking platforms, regardless of which platform they used.
These messages are sent via email or messaging apps
such as WhatsApp.

These messages may ask you to enter your credit card information under the guise of confirming your reservation,
and contain fraudulent links that may direct you
to malicious phishing websites.

If you receive any such suspicious emails or messages,
please exercise caution and do not click on or open any links they contain
to avoid falling victim to fraud.

Please note that if you selected the advance payment option when booking your stay with us,
we will never ask you to provide
your credit card details again.

If you have already entered your credit card information or made a payment through a suspicious link,
please contact your credit card company or financial institution immediately,
and report the incident to your local police station.
Booking.com also provides assistance regarding these incidents
through its Customer Service team.
Please be sure to contact them as well for further information
or if you have any questions.

We sincerely apologize for the considerable concern
and inconvenience this situation has caused our guests.
Thank you for your understanding and continued vigilance.

Management
Ryokan Asakusa Shigetsu